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Information for consumers about alternative dispute resolution:
European Online Dispute Resolution platform:
The European Commission has established a European Online Dispute Resolution platform (ODR platform) at https://ec.europa.eu/consumers/odr/. Consumers can use the ODR platform for the out-of-court resolution of disputes arising from online contracts with companies domiciled in the EU.
When using the European Online Dispute Resolution platform, consumers must include, inter alia, the company’s email address. This email address is stated in our imprint.
Consumer mediation authority:
We do not participate in a dispute resolution procedure with a consumer mediation authority, because we are not obliged to or willing to.